Agreed a lot has been invested in marketing and advertising to boost sales but your business may be experiencing a decline due to the poor relationship between your business and customers. It is important to be sensitive to your customer’s needs and be sure they are getting enough value for what they paid for.
These days there are various apps and software that can link your business and your customers so providing options is a good idea. Let the customers choose.
Many of your customers would rather conduct a personal research to solve their issues. They will read through your FAQ pages, “how to do” videos and other self-help alternatives. It is a good idea to make this information available online and remember to update this information.
The live chat widgets are common features on popular websites now. Statistics show that they are also frequently used. Customers would rather chat with a customer service representative online than have to be placed on hold for several minutes while trying to call in.
Customers are generally impatient. Your business can lose good customers if the customer service response time is very slow. A good tip here is to create a system that classifies different categories of complaints and then these should be sorted out by the customer service or related departments as quickly as possible.
Can we say that a majority of the big businesses overlook the feedback given by customers? Well, many customers think so and you shouldn’t allow your business to be one of those that ignore customer feedback. This information will help you avoid making recurrent mistakes. Customers also don’t appreciate being taken for granted; a customer that feels ignored will simply choose to go with your competition.